Satiama Wholesale Terms and Conditions
Wholesale Customers Must Qualify to Purchase
You must have a retail store with a physical location or web address, have a website supporting your business and/or have a federal tax identification number in order to make a wholesale purchase with Satiama. Please complete our Wholesale Sign Up Form, prior to submitting an order.
Placing an Order
All wholesale orders must be placed by telephone at 719-487-0424 or by email at customerservice@satiama.com. We require credit card payment unless you have made arrangements with us for a net-30 day invoice. We have no minimum order and offer free shipping for an order of $150 or more.
Credit Cards and Debit Cards
We accept MasterCard, Visa, American Express, and Discover. Debit cards associated with these institutions are also welcome.
Your Credit Card Information
Satiama does not store credit card information. You will need to supply a valid credit card number with each order. Please do not email your credit card information. We will call you to obtain payment prior to shipping unless you have made other arrangements with a Customer Service representative. If you have any questions about this policy please contact us at 719-487-0424 or at customerservice@satiama.com.
Cancellations
Once you place an order, you may cancel your order up to the time at which your order is processed and shipped. Please e-mail us at customerservice@satiama.com or call us at 719-487-0424 to cancel your order.
Shipping
We will send you a shipment confirmation email to the address in your account if we have your email address on file.
Lost Orders
If you think your order may have been lost, please check your shipment confirmation email to locate the tracking number. Please check the website of the carrier who will be delivering your shipment to check your shipment status. Satiama generally ships by USPS or UPS. Allow 24 hours from the receipt of your shipment confirmation before checking with USPS or UPS.
If you have checked with the carrier and have found no record of your order after 24 hours, please contact customer Service at customerservice@satiama.com or call us at 719-487-0424.
Transfer of Title
All rights, title, interest, and risks of loss and damage to all products purchased will pass to Reseller when the products are placed on a common carrier by Satiama. Reseller will solely bear the risk of, and be liable for, all loss or damage to the products purchased once the products are placed on a common carrier. Nothing in these terms and conditions transfers to reseller any intellectual property or other proprietary right in the content of any products purchased. Satiama may, at any time and in its sole discretion, remove any or all Satiama content from sale and distribution or alter the wholesale price of any or all Satiama products.
Taxes
Reseller will be responsible for collecting and remitting any and all taxes imposed on its sale of titles to reseller’s customers in states or other jurisdictions for which reseller is legally required to collect and remit such taxes. The wholesale price excludes any transactional taxes that may apply to amounts reseller pays to Satiama under these terms and conditions. In addition to amounts owed by reseller pursuant to these terms of condition, reseller will pay Satiama any transactional taxes Satiama is required to collect on such amounts. If Satiama charges reseller transaction taxes, Satiama may provide to Satiama a valid exemption certificate acceptable to the relevant taxing authority, in which case Satiama will not collect the transaction taxes covered by such certificate.
Returns
All wholesale orders placed through Satiama are non-returnable and non-refundable unless other arrangements have been made with Satiama.
Replacement
You may request a replacement for your purchase within 30 days of the order ship date for either of the following two reasons:
- We sent the wrong item
- The item received is defective (including damaged in transit, disc compatibility issue, or product defect)
Once you have requested and received your Return Merchandise Authorization (RMA) number, we will send a replacement, along with a postage-paid mailing envelope for return of the wrong/defective item.
Privacy
We value your privacy – please see our Privacy Policy for complete details.
Use of Satiama Name
Reseller will not use Satiama’s name, trademarks, service marks, designs, logos or symbols (the “Satiama Marks”) without written permission from Satiama. In addition, reseller will not sue any language or pictures that could, in Satiama’s judgment, imply Satiama’s identity or endorsement in any written, electronic or oral advertising, presentation or sales meeting; brochure, newsletter, book electronic database, testimonial, e-mail or communication of whatever nature without prior written permission from Satiama.
No Modifications or Additions
Reseller may not resell less than the entire Satiama title, remove or alter Satiama branding, copyright information, credits, or trade dress, or “repackage” the Satiama titles. Advertisements, including without limitation reseller’s branding content, may not be added to any Satiama content, or to the transmission or distribution of any Satiama content.
Satiama’s General Terms of Use
Reseller also agrees to Satiama’s Terms of Use for all customers.